Refund policy

At Lauds.com, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not be exactly what you expected, and we want to make the return process as smooth and hassle-free as possible. Our return and refund policy is designed to align closely with the customer-friendly practices of Amazon Prime (Because we are also a seller on Amzon.com), ensuring that you have a positive and secure shopping experience with us.

Return Window

• 30-Day Return Policy: Customers can return most items purchased from Lauds.com within 30 days of receipt of shipment. Certain conditions and exceptions apply (detailed below).

Conditions for Return

• Condition of Returned Items: Items must be returned in the same condition in which they were received, including all original packaging, certificates, and accessories.
• Non-Returnable Items: Customized items, final sale items, and certain types of jewelry (such as pierced earrings for hygiene reasons) cannot be returned.
• Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

How to Return

1. Initiate a Return: Contact our customer service team to initiate a return. You will be provided with a return shipping label and instructions on how to send your item(s) back to us.
2. Packing: Securely package the item(s) in the original packaging, including any documentation, accessories, and certificates.
3. Shipping: Attach the provided return shipping label to your package and drop it off at the designated carrier location.

Refund Process

• Refund Timing: Once we receive your returned item and it is inspected and processed, a refund will typically be issued within 3-5 business days. The refund will be issued to the original method of payment unless otherwise specified.
• Shipping Costs: If the return is a result of our error (you received an incorrect or defective item, etc.), we will cover all shipping costs. Otherwise, return shipping costs will be the responsibility of the customer.
• Partial Refunds: Items returned more than 30 days after delivery, or items that are not in their original condition, are subject to partial refunds or may not qualify for a refund.

Exchanges

If you wish to exchange an item for a different size, color, or style, please return the original item(s) for a full refund and place a new order for the item(s) you wish to receive.

Customer Service

Our customer service team is here to help you with any questions or concerns regarding your return or refund. Please do not hesitate to contact us at support@lauds.com.

Final Notes

We value your business and want to ensure that your experience with Lauds.com is enjoyable from start to finish. If for any reason you are not satisfied with your purchase, we encourage you to reach out to us so that we can work to resolve any issues. Thank you for choosing Lauds.com for your fine jewelry needs.